Shipping policy

Last updated: August, 2026


Quick Summary

  • Free Shipping: Free standard shipping on all orders within the contiguous United States. We do not ship to Alaska, Hawaii, P.O. boxes, or international addresses.
  • Processing Time: 1–4 calendar days (averaging 3; our warehouse operates 7 days a week).
  • Shipping Time: 8–10 business days once dispatched.
  • Total Delivery Time: processing 1–4 calendar days + transit 8–10 business days (approximately 2–3 weeks) from the order date.
  • Order Tracking: Shipping email with tracking link; first scan can take up to 48 hours.
  • Issues: Contact us immediately for help with damaged or lost orders (please report within 7 calendar days of delivery).
  • We are dedicated to ensuring a seamless and stress-free delivery experience for all our valued customers.


Shipping Destinations

We currently ship to street addresses within the contiguous United States. We do not ship to Alaska, Hawaii, P.O. boxes, or international addresses. Orders may ship in multiple parcels at no extra charge.


Shipping Costs

We proudly offer free standard shipping on all orders, with no minimum purchase.
Customs and Import Duties: All duties and import taxes are paid by us (DDP); nothing is due upon delivery.


Order Processing Time

  • Processing typically takes 1–4 calendar days from the date your order is placed (averaging 3; our warehouse operates 7 days a week).
  • Orders placed after the cut-off time (5:00 PM America/New_York) begin processing on the next business day. Business days are Monday–Friday, excluding US federal holidays.


Peak Periods

During peak seasons such as holidays or special sales events, processing times may be slightly extended. We will keep you informed of any significant delays.
Holiday Shipping Notice: Orders placed after December 4 may not arrive before December 25; we will contact you and you may cancel for a full refund.


Shipping Time

  • After dispatch, shipping time is estimated at 8–10 business days.
  • Shipping duration may vary depending on your location and product availability.


Total Delivery Time

The total estimated delivery time is processing 1–4 calendar days + transit 8–10 business days (approximately 2–3 weeks) from the day the order is placed (including processing and shipping time). Delivery times may vary depending on location and season.


Order Tracking

  • Once your order is dispatched, you will receive an email with your tracking link.
  • You can track your shipment on our Track My Order page.
  • Please allow up to 48 hours for the first tracking scan to appear on the carrier's system.


Order Cancellation

We allow cancellations within 12 hours of placing an order. After that, the order enters fulfillment and cannot be cancelled or changed. Address changes are only possible within the same 12-hour window.


Damaged or Lost Orders

  • If your order arrives damaged or does not arrive within the expected timeframe, please contact our customer service team. Report damaged items within 7 calendar days of delivery with your order number and clear photos of the item and packaging.
  • A package is considered lost when the carrier officially declares it lost, or when tracking has not updated for 7 or more business days. Please report a lost package within 30 days of the last tracking update; carrier investigations take 7–15 business days. Once the loss is confirmed, we will promptly assist you with a free replacement or a full refund — your choice.
  • Marked as Delivered: If your tracking shows "delivered" but you have not received your package, please check with everyone at the address, porches, mailrooms, lockers, and neighbors first; carriers may scan packages up to 24 hours early, so please wait one more day. Please report this situation within 7 calendar days of the delivery scan. If the carrier confirms delivery to the correct address, we cannot refund or replace; as a one-time courtesy, each customer may receive one replacement, which may require a carrier or police report.
  • Refused or Unclaimed Packages: Packages refused or not collected are treated as a voluntary return; the refund will be less the original outbound shipping cost and any duties already paid (which are not recoverable). Items lost, damaged or destroyed as a result of refusal or failure to collect are not eligible for a refund.

Contact & Opening Hours

For further questions, contact us at:
  • Store Name: iCraftPro
  • Email: hi@icraftpro.com
  • Phone: +1 (646) 859-3599

Opening Hours

  • Monday–Friday: 10:00 AM–5:00 PM (America/New_York)
  • Saturday & Sunday: Closed
  • US federal holidays: Closed
  • We will respond to your inquiry within 24 hours on business days, Monday to Friday (excluding US federal holidays).