Refund policy

Last updated: August, 2026
Your satisfaction is our priority at iCraftPro. If you need to cancel an order or return an item, we have designed our process to be as simple and transparent as possible. Please review our full Return and Refund Policy below.

Order Cancellation

You may cancel your order within 12 hours of placing it for a full refund. After this 12-hour cancellation window, your order will begin processing and can no longer be cancelled.
Once your cancellation is confirmed, the refund will be issued to your original payment method.
To request a cancellation, please email us immediately at hi@icraftpro.com. If the 12-hour cancellation period has passed or your order has already been dispatched, you may request a return once the package arrives.
Non-Returnable Items: Because our pieces are produced to order, the following are final sale and cannot be returned:
  • Custom or made-to-order prints, including items personalised by size, colour, material or design parameters
  • Any item that has been assembled, started, or whose packaging has been opened
  • Consumables such as filament or adhesives once their seal is broken
  • Products marked Final Sale on the product page
  • Visible layer lines, minor colour variation between print runs and slight surface texture are normal characteristics of 3D printing and are not treated as defects.

Items that arrive genuinely defective, damaged, or that are not what you ordered are always covered.


Our 14-Day Return Policy

We operate a strict 14-day return policy. This means you have 14 days from the date you receive your order to request a return.
Holiday Returns Extension: Orders placed between November 1 and December 31 may be returned until January 31 of the following year.


Conditions for Return

To be eligible for a return, items must be returned new: unworn, unwashed, undamaged, unaltered, free of cosmetics, stains or odor, with tags attached and in their original packaging. Please ship the return within 14 days of receiving our approval email. Please note:
  • Returns that have not been authorized by our team beforehand will not be accepted.


How to Start a Return

  1. Contact our customer support team at hi@icraftpro.com or submit a return request in your account. We will respond within 24 hours on business days.
  2. Securely package your items, including your order number, the item you wish to return, and the reason for the return.
  3. Ship the package using the carrier of your choice — you provide the return label (return shipping is typically $8–15).


Return Shipping Costs

For voluntary returns, you choose the carrier and pay the return shipping (typically $8–15). No restocking fee applies.
Exceptions: If you receive an incorrect, damaged, or defective item, we will provide a free return label via email and cover all associated return shipping costs.


Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 calendar days of delivery at hi@icraftpro.com. To help us resolve the issue quickly, please include:
  • Your order number
  • A clear photo showing the damage or defect
Once verified, we will send you a replacement product at no additional cost.


Exchanges

We do not offer direct exchanges. If you would like a different item, please return your order for a refund and place a new order.


Processing Your Refund

Once your return arrives at our warehouse, please allow up to 5 business days for us to inspect and process it. Approved refunds will be automatically credited back to the original payment method used during checkout, in USD. Duties are not refunded on change-of-mind returns (they cannot be recovered from customs); for defective, damaged or incorrect items, duties are fully refunded.


Contact & Company Information

If you have any questions regarding your return or refund, please get in touch with us:
Email: hi@icraftpro.com
Phone: +1 (646) 859-3599
Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM (America/New_York)
Saturday – Sunday: Closed
Public Holidays: Closed
We will respond to your inquiry within 24 hours on business days, Monday to Friday (excluding US federal holidays).